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FAQs 

  • What are the working hours? And where are we located?

We are open 7 days a week 365 days a year, Monday - Saturday “10 AM - 9 PM” except for Sundays; we are open from “NOON - 6 PM” to serve your Same Day Custom apparel and any custom accessories needs.
- Online Orders: We prefer if you place your order online (click to start) then stop by one of our locations to pick up
you order. This way, you don't have to wait for your order to be ready, and you don’t have to spend time placing the order in the store, as using our online designer is very easy and simple (designer help).
- Walk-ins: We accept walk-ins at any of our nationwide service centers. We process Same Day Custom orders at no extra charge 90% of the time. The process is an instant service or a wait of 30 minutes unless we are busy which pick up time may vary.
-Regarding our location, we provide an easy locator on our website. Just type in your zip code and we’ll provide you with the closest store to you and if we don't have a close store by you we will FREE ship your items with an Extra Discount.

  • What does my price include?

It includes everything:
   - FREE SAME DAY PICKUP from your chosen location
   - 
FREE design review
   - FREE Same Day Shipping (we offer rush shipping services as well)
   - NO setup fees
   - NO hidden fees

  • Do you customize shirts, hoodies, hats...etc.?

Yes, we customize anything. Just tell us what you need by email, call us, chat with us or walk-in into one of our stores to check if you can customize this product.

  • How long does it take?

Usually, we can have it done right away or within 30 minutes. However, sometimes we get busy and pick-up times might be a little longer. We prefer if you place your order online (Click to start) then stop by one of our locations to pick up you order. This way, you don't have to wait for your order to be ready, you don’t have to spend time placing the order in the store as using our online designer is very easy (Designer help).

  • Do you do bulk shirts?

Yes. In addition to the AWESOME work that we do, we have great bulk pricing discounts with lots of advantages (CLICK HERE FOR SAMPLE PRICING)
We Also beat any advertised price, fastest turn-around time ever, as fast as same day, free shipping, no minimum quantity, no designing fees, no setup fees, no screen charges, and no hidden fees. So we can ship it to you or you can pick it up from the closest location.

  • How good will my image appear on the shirt?

It all depends on the image you brought in unless we are creating the artwork which as we mentioned earlier it will look AWESOME, We always use High-resolution images for better printing quality and easier designing process.

  • How can I upload my artwork, how can I bring my image?

You can upload it using our designer tool from anywhere; Facebook, Instagram, your computer, your phone...etc. You can also use our library of artwork.
Regarding bringing an image, best formats would be CDR, PNG, PSD, PDF, AI or any professional format, we can still get it off your phone, email, google, any social media site, physical image or anything.

  • How can I know that my order is ready?

We will contact you once your order is ready. You will receive an email, SMS, or a phone call.
You will get an option (sometimes based on your pickup location) to rush the order.
Click here to track your order.

 

  • What can I do if there is not any nearby store?

Our website gives you an option to visit our Shipping Only Store (which has the largest variety of products). Once the order is placed we usually ship your order on the same day.

  • What about the available payment methods?

We are flexible, meaning you can pay with PayPal or by any credit card.

 

  • Can I bring my own shirts?

Yes. We prefer using cotton products more than polyester. If you want to bring your own shirts, we recommend you bring cotton shirts (anything higher than 50%) as prints appear the best on cotton. Otherwise, you can bring it and one of our team members will check it to make sure we do an AWESOME Job.

  • How much does it cost?

Click here where you can have a quick quote which gives you an estimated cost of your order.

  • What do you use for printing? What kind of printing do you use?

It is all based on the quantity ordered. For small amounts, we either use: Direct to Garment Printing or Vinyl Cutter, whichever we think will look better.

But most of the time we use Vinyl Printing as it looks better. Real bright colors last longer, easier to wash, and feel softer.

For bigger amounts, we usually use Silk Screening, unless it’s an image, we use Direct to Garment Printing.

 

  • Do you do Airbrush?

Unfortunately, we do not do it anymore due to the quality of washing and several other reasons.

 

  • What do I do if I forgot my password?

Visit our login page, go to forget my password section where you fill in your email address. We will send you back an email containing a reset link and some instructions.

 

  • Can you do gold or glittery designs?

Yes, we carry multiple glitter colors based on pickup locations:

Glitter, white, black, pink, red, blue, sapphire, gold, and silver.

 

If you have any further questions, feel free to call us, chat with us or send us an email at info@samedaycustom.com.
 

 

 

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