SameDayCustom, LLC ("SameDayCustom," "Company," "we," "us," or "our") respects the privacy of customers, website visitors, users, vendors, fulfillment partners, business contacts, and other individuals ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, retain, transfer, and protect personal information in connection with our website, design studio, customer accounts, checkout, quotes, saved designs, communications, order fulfillment, partner interactions, and other services described below. References to affiliates, contractors, and other third parties do not make those parties the same legal entity as SameDayCustom, LLC.

This Privacy Policy applies to www.samedaycustom.com and any other website, page, feature, service, or communication channel that links to or references this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, California Privacy Policy, and applicable checkout, order, SMS, vendor, or promotion terms. If another applicable notice provides additional jurisdiction-specific rights, we will honor those rights. These documents address different subjects; this Privacy Policy is a notice about data handling and is not intended to waive nonwaivable privacy rights.

When you use our website and services, we process information as described in this Privacy Policy, subject to applicable notice, choice, consent, and other legal requirements. Your use of the services may indicate acknowledgment of this notice where legally permitted, but merely using our website does not substitute for a separate affirmative consent when the law requires one (for example, for certain marketing texts, calls, recording, or tracking). If you disagree with practices essential to a service, you may choose not to use that service; you may still exercise any rights available under applicable law.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through or in connection with:

• Our website and online store;
• Our design studio, saved designs, templates, artwork upload tools, and design assistance tools;
• Customer accounts, order forms, quote requests, checkout, payment flows, abandoned carts, order tracking, and saved carts;
• Customer support through chat, SMS/text message, email, phone, help center, tickets, forms, social media messages, reviews, surveys, and other communication channels;
• Order production, routing, rerouting, fulfillment, pickup, local delivery, shipping, reprints, replacements, refunds, disputes, and chargebacks;
• Communications with third-party print providers, decorators, fulfillment centers, local stores, carriers, couriers, delivery providers, logistics platforms, payment processors, technology providers, analytics providers, advertising platforms, cloud hosting providers, fraud-prevention providers, customer support tools, and other vendors;
• Vendor, partner, affiliate, fulfillment, or marketplace interactions;
• Any other service, feature, tool, integration, or interaction that links to or references this Privacy Policy.

This Privacy Policy generally does not govern independent data practices of third parties when they act as separate businesses or controllers, including independent payment, shipping, social media, or financing services. It does describe our disclosures to those parties. We remain responsible for our own legal obligations, including applicable duties concerning vendors or service providers acting on our behalf.

2. Information We Collect

We collect the categories of information described below to the extent relevant to your interaction with us. Not every category is collected from every person. Information that is aggregated or deidentified is treated as non-personal only when it meets the requirements of applicable law and cannot reasonably be linked back to an identifiable individual.

“Personal Information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual, household, device, account, or transaction, depending on applicable law.

The categories below are examples and may vary depending on how You interact with Us.

2.1 Identifiers and Contact Information

We may collect identifiers and contact details, including:

• Name;
• Email address;
• Phone number;
• Billing address;
• Shipping address;
• Pickup or delivery address;
• Account usernames, authentication status, password hashes or authentication tokens where used, one-time verification records, account recovery information, and security logs;
• IP address;
• Device identifiers;
• Online identifiers;
• Customer ID, order ID, ticket ID, transaction ID, quote ID, design ID, or similar identifiers;
• Social media handles or profile information if You communicate with Us through social media;
• Business name, organization name, tax-related information, or business contact details if You purchase on behalf of a business, school, organization, group, vendor, or partner.

2.2 Account, Checkout, and Order Information

We may collect information related to Your account, quotes, carts, orders, purchases, and transactions, including:

• Products viewed, selected, customized, quoted, purchased, exchanged, returned, reprinted, refunded, or replaced;
• Product types, sizes, colors, styles, brands, SKUs, quantities, print methods, print locations, number of print sides, artwork placement, and special production requirements;
• Order notes, design notes, special instructions, deadlines, rush or super-rush selections, pickup time, delivery time, shipping method, estimated delivery date, order status, production status, vendor assignment, rerouting information, fulfillment notes, and tracking information;
• Cart contents, saved cart information, abandoned cart activity, quote history, order history, and customer support history;
• Tax, invoice, receipt, billing, refund, dispute, chargeback, credit, promotional code, gift card, or loyalty-related information;
• Information needed to process reprints, replacements, quality reviews, complaints, disputes, fraud reviews, chargebacks, and policy enforcement.

2.3 Uploaded Artwork, Designs, and Customer Content

Because SameDayCustom provides custom print-on-demand products, We may collect and process content that You upload, submit, create, approve, or ask Us to use, including:

• Artwork, logos, photos, images, graphics, illustrations, screenshots, icons, text, slogans, names, dates, numbers, messages, and other design elements;
• Design files, print-ready files, source files, vector files, mockups, templates, previews, proofs, saved designs, production files, print instructions, and design revisions;
• Copyright, trademark, authorization, waiver, release, licensing, consent, ownership, or permission documentation;
• Customer approvals, proof approvals, design-change requests, support notes, production notes, quality-control records, and related communications;
• Any personal information, images, likenesses, names, signatures, or sensitive content included in artwork or design files.

You should not upload or submit sensitive personal information unless it is necessary for Your order. You are responsible for ensuring that any uploaded content, including any personal information, photos, likenesses, names, protected characteristics, or third-party intellectual property included in the content, may lawfully be provided to and used by SameDayCustom, its employees, contractors, designers, print providers, fulfillment partners, technology providers, and other service providers for the purposes described in this Privacy Policy and Our Terms & Conditions.

2.4 Payment-Related Information

We may collect or receive payment-related information, including:

• Billing name and address;
• Payment method type;
• Partial payment details, such as card brand, last four digits, expiration month/year, payment token, wallet type, or transaction reference;
• Payment processor response data;
• Transaction identifiers;
• Fraud signals, risk scores, authorization results, chargeback information, refund information, and dispute information.

Available payment options are shown at checkout. Payments, financing, pay-later options, installment options, or similar payment services, if available, are provided by third-party payment processors or payment service providers and may be subject to their own terms, conditions, privacy policies, eligibility rules, and approval processes.

Payments are handled through payment-processing services. SameDayCustom does not intend to receive or store full payment-card numbers or card security codes in its own systems. We may receive limited card descriptors, transaction records, tokens, fraud signals, and payment status information. Payment processors may act independently under their own policies.

2.5 Communications and Support Information

We may collect information when You communicate with Us or when We communicate with You, including:

• Emails, chat messages, SMS/MMS/text messages, phone calls, voicemails, support tickets, help center requests, quote requests, order inquiries, complaints, refund requests, dispute communications, and customer service notes;
• Call recordings, call metadata, chat transcripts, message transcripts, AI-generated summaries, internal notes, and support quality records, where applicable and permitted by law;
• Survey responses, reviews, testimonials, feedback, customer satisfaction ratings, and social media messages;
• Communications about orders, artwork approvals, design issues, production issues, delivery, pickup, shipping, account security, abandoned carts, quotes, promotions, policies, disputes, refunds, reprints, and replacements.

To the extent enabled and permitted by law, calls, chats, SMS messages, emails, support tickets, and other communications may be recorded, transcribed, summarized (including by automated tools), monitored, reviewed, analyzed, or retained for support, quality assurance, staff training, troubleshooting, fraud prevention, dispute resolution, and compliance. When required, we provide recording notice and obtain consent before recording or transcribing a communication. Do not assume that all communications are recorded.

2.6 Device, Internet, Usage, and Technical Information

We may automatically collect technical and usage information, including:

• IP address;
• Browser type and version;
• Device type, device identifiers, operating system, language settings, time zone, screen size, and general location derived from IP address;
• Pages viewed, products viewed, links clicked, buttons clicked, search terms, referring URLs, exit pages, dates and times of visits, session duration, scroll activity, mouse movements, form interactions, and interactions with Our website, design studio, checkout, forms, emails, ads, and support tools;
• Cookie identifiers, pixel identifiers, advertising identifiers, analytics identifiers, session identifiers, and similar tracking information;
• Error logs, crash logs, performance logs, security logs, fraud-prevention logs, and diagnostic data.

2.7 Marketing, Advertising, and Preference Information

We may collect marketing and advertising information, including:

• Campaign source, medium, content, referral source, affiliate source, coupon code, promotion code, and attribution data;
• Ad impressions, ad clicks, conversion events, abandoned cart activity, browsing behavior, product interests, product recommendations, and promotional engagement;
• Email opens, email clicks, SMS engagement, unsubscribe status, marketing preferences, consent records, and communication preferences;
• Information from advertising platforms, analytics platforms, email marketing tools, SMS tools, social media platforms, search engines, retargeting providers, and similar marketing providers.

2.8 Vendor, Partner, and Business Contact Information

If You are a vendor, print provider, fulfillment partner, local store, contractor, affiliate, business customer, or prospective partner, We may collect:

• Business name, contact name, title, email, phone number, business address, store location, operating hours, capabilities, services, production capacity, inventory-related information, shipping, pickup, delivery capabilities, tax or payment information, onboarding information, and account credentials;
• Vendor portal activity, order acceptance, order deferral, production updates, fulfillment performance, quality records, payout records, dispute records, communications, and compliance records;
• Any information voluntarily provided during onboarding, support, vendor communications, partnership discussions, or fulfillment activities.

2.9 Applicant, Contractor, and Employment-Related Information

If You apply for a job, contractor role, vendor role, partnership opportunity, or other business relationship, We may collect information such as Your resume, work history, education, skills, references, portfolio, business details, tax forms, identification documents, payment information, and other information You provide.

2.10 Sensitive Information

We do not request that Customers provide sensitive personal information unless necessary for a specific transaction, legal requirement, employment/vendor process, or custom design request. However, uploaded artwork, photos, messages, or design instructions may include sensitive information or protected characteristics that You voluntarily provide.

You should avoid providing sensitive information unless necessary and lawful. Where required by law, We will use sensitive personal information only for permitted purposes, to provide requested services, to process orders, for security and fraud prevention, to comply with law, or as otherwise permitted with appropriate consent.

2.11 Information You Voluntarily Provide

We may collect any information You voluntarily provide through Our website, design studio, checkout, account, chat, SMS, email, phone, forms, surveys, reviews, uploads, support tickets, quote requests, social media messages, vendor communications, or any other interaction with Us.

2.12 Aggregated, Deidentified, or Anonymized Information

We may generate and use aggregated or deidentified information for reporting, service improvement, operations, security, measurement, and research. Where a legal definition of deidentified information applies, we will take measures required by that law to maintain its deidentified nature, not attempt to reidentify it except as law permits, and impose appropriate restrictions on recipients.

3. How We Collect Information

We may collect information in the following ways.

3.1 Directly From You

We collect information directly from You when You:

• Visit Our website;
• Create an account;
• Retrieve a saved design or cart;
• Request a quote;
• Place an order;
• Upload artwork or design files;
• Use Our design studio;
• Approve a mockup, proof, or design;
• Select products, print locations, pickup, local delivery, shipping, rush service, or other options;
• Contact customer support by chat, SMS, email, phone, form, social media, or other channels;
• Submit a review, survey, message, testimonial, claim, dispute, refund request, or support request;
• Subscribe to a newsletter or marketing list;
• Participate in promotions, surveys, events, or campaigns;
• Apply to become a vendor, partner, contractor, affiliate, or employee;
• Otherwise provide information to Us.

3.2 Automatically

We may automatically collect information when You interact with Our website, design studio, emails, ads, checkout, account, support tools, or other services. This may occur through cookies, pixels, tags, web beacons, local storage, server logs, analytics tools, advertising tools, tracking technologies, fraud-prevention tools, session replay tools, heatmap tools, website interaction tools, and similar technologies.

3.3 From Third Parties

We may receive information from third parties, including:

• Payment processors, banks, financing providers, fraud-prevention providers, and chargeback processors;
• Print providers, fulfillment centers, decorators, local stores, logistics platforms, carriers, couriers, and delivery providers;
• Customer support platforms, CRM tools, ticketing systems, email providers, SMS providers, phone providers, chat providers, survey tools, and review platforms;
• Website hosting providers, cloud storage providers, file processing tools, design tools, order management systems, and technology integrations;
• Advertising networks, analytics platforms, retargeting platforms, attribution providers, social media platforms, search engines, and marketing providers;
• Business partners, affiliates, referral partners, marketplace integrations, and vendors;
• Publicly available sources, law enforcement, regulators, courts, and other sources where permitted by law.

4. How We Use Information

We may use information for the purposes described below.

4.1 To Provide, Process, Fulfill, and Manage Orders

We may use information to:

• Receive, confirm, process, produce, fulfill, print, decorate, package, deliver, ship, route, reroute, and complete orders;
• Create quotes, process saved carts, support abandoned-cart recovery, manage order changes, and provide order tracking;
• Assign or reassign orders to print providers, fulfillment centers, local stores, decorators, carriers, couriers, delivery providers, and logistics platforms;
• Verify product availability, inventory, production capacity, delivery availability, shipping eligibility, pickup availability, deadlines, and service options;
• Provide invoices, receipts, tax documentation, order confirmations, payment confirmations, shipping confirmations, tracking information, pickup instructions, and delivery updates;
• Manage rush and super-rush orders, delivery deadlines, artwork approvals, production issues, reprints, replacements, refunds, disputes, and chargebacks.

4.2 To Provide Artwork Review, Design Help, and Production Support

We may use uploaded artwork, design files, mockups, instructions, and communications to:

• Review artwork for production readiness;
• Provide design help, mockups, proofs, revisions, file correction, layout adjustments, and print preparation;
• Check print locations, sizing, placement, color limitations, resolution, file compatibility, print method, and production requirements;
• Communicate with designers, employees, contractors, print providers, fulfillment partners, and technology providers;
• Perform quality control, investigate issues, support reprints, handle disputes, and maintain production records.

4.3 To Communicate With You

We may use information to communicate with You about:

• Orders, quotes, carts, saved designs, accounts, approvals, artwork issues, deadlines, pickup, delivery, shipping, production, payment, refunds, disputes, reprints, replacements, and customer support;
• Product availability, service availability, store availability, delivery options, shipping options, and changes affecting Your order;
• Account creation, password resets, security alerts, authentication, policy updates, service changes, and important notices;
• Promotions, offers, discounts, product recommendations, abandoned-cart reminders, surveys, feedback requests, events, newsletters, and marketing communications where permitted by law;
• Any other matter related to Your use of SameDayCustom or Our services.

4.4 To Process Payments, Prevent Fraud, and Protect Against Abuse

We may use information to:

• Process payments, refunds, credits, chargebacks, financing, and transaction records;
• Verify identity, billing information, shipping information, and transaction legitimacy;
• Detect, investigate, prevent, and respond to fraud, unauthorized transactions, chargebacks, abuse, spam, scraping, automated activity, fake orders, policy violations, intellectual property misuse, security incidents, and other harmful activity;
• Enforce Our Terms & Conditions, Return & Refund Policy, Privacy Policy, California Privacy Policy, order terms, vendor terms, and other policies;
• Protect the rights, property, safety, security, and interests of SameDayCustom, Customers, vendors, service providers, and the public.

4.5 To Improve Our Website, Services, and Operations

We may use information to:

• Operate, maintain, test, debug, monitor, measure, personalize, and improve Our website, design studio, checkout, order flow, customer experience, support channels, marketing, vendor network, fulfillment processes, delivery options, shipping processes, internal workflows, and technology systems;
• Analyze product demand, vendor performance, order routing, inventory issues, fulfillment speed, support quality, customer satisfaction, conversion rates, and operational performance;
• Train employees, contractors, vendors, and support representatives where permitted by law;
• Develop new products, features, services, templates, tools, pricing models, promotions, and operational processes.

4.6 For Analytics, Advertising, Retargeting, and Marketing

We may use information to:

• Conduct analytics, reporting, attribution, conversion tracking, audience measurement, campaign measurement, and performance analysis;
• Show, measure, personalize, and improve ads and marketing campaigns;
• Retarget visitors, recover abandoned carts, recommend products, send promotional communications, and measure promotional engagement;
• Understand how Customers interact with Our website, ads, emails, SMS messages, products, checkout, and support channels.

Where required by law, We will obtain consent before sending certain marketing communications or using certain tracking technologies.

4.7 For Legal, Tax, Accounting, Compliance, and Recordkeeping Purposes

We may use information to:

• Maintain records for accounting, tax, audit, compliance, financial reporting, insurance, legal, dispute, chargeback, fraud-prevention, and operational purposes;
• Respond to lawful requests, subpoenas, court orders, legal process, law enforcement, regulators, government agencies, and other legal obligations;
• Exercise, establish, defend, or preserve legal claims;
• Comply with applicable laws, regulations, industry standards, and contractual obligations.

4.8 Automated Tools, AI-Assisted Support, and Operational Decision-Making

Where used, automated systems and AI-assisted service providers may help us classify support inquiries, draft or summarize messages, transcribe calls, review uploaded files for production readiness, identify delivery or fraud anomalies, and support vendor-routing or operational decisions. Such tools may process relevant order, design, contact, communication, and technical information for the assigned business purpose. We do not state that customer artwork or communications are used to train unrelated public AI models; any such separate use would require a verified practice and any legally required notice or consent. We maintain human escalation or review when appropriate to the risk and applicable law.

4.9 For Other Disclosed or Authorized Purposes

We may use information for other compatible purposes disclosed at or before collection, for purposes reasonably necessary to provide services you request, for a purpose you separately authorize, or as otherwise permitted by applicable law. We will provide additional notice or obtain consent when required for a materially different use.

5. How We Share Information

We may share information with the categories of recipients described below. We may share only the information reasonably necessary for the relevant purpose, but the exact information shared may vary depending on the order, service, request, location, vendor, platform, or legal requirement.

5.1 Print Providers, Fulfillment Centers, Decorators, and Local Stores

We may share information with third-party print providers, decorators, fulfillment centers, production vendors, local stores, and subcontractors to process, print, decorate, package, fulfill, reprint, replace, inspect, correct, or otherwise complete Your order.

This may include Your name, order details, product details, uploaded artwork, mockups, production files, print instructions, delivery, pickup, shipping information, deadlines, support notes, quality-control records, and other information needed to complete the order.

Third-party print providers and fulfillment partners may maintain independent systems and may act as independent businesses or as service providers, depending on the relationship and processing involved. We do not control every act of independent third parties. Our disclosures do not eliminate duties imposed on SameDayCustom by applicable law, and where legally required we use appropriate contractual, confidentiality, or security protections for service providers.

5.2 Shipping Carriers, Couriers, Local Delivery Providers, and Logistics Platforms

We may share information with shipping carriers, couriers, local delivery providers, logistics platforms, pickup providers, and related service providers to arrange pickup, shipping, local delivery, tracking, proof of delivery, delivery support, claims, returns, disputes, and related logistics.

This may include name, phone number, email address, pickup, delivery, shipping address, order number, package details, delivery instructions, tracking information, and support information.

5.3 Payment, Financing, Fraud Prevention, and Chargeback Providers

We may share information with payment processors, payment gateways, digital wallet providers, financing providers, banks, card networks, fraud-prevention providers, identity-verification providers, chargeback processors, collections providers, and related financial service providers.

This may include billing information, transaction information, payment method information, device information, fraud signals, dispute records, refund records, and related account/order information.

Payment options available to You are shown at checkout. Any financing, pay-later, installment, or similar payment options are provided by third-party payment providers and may be subject to separate terms, privacy policies, eligibility requirements, and approval decisions.

5.4 Customer Support, CRM, Email, SMS, Phone, Chat, and Ticketing Providers

We may share information with providers of customer support, CRM, ticketing, chat, SMS/MMS, email, phone, call recording, transcription, survey, review, help center, and messaging tools.

This may include contact information, support messages, order details, chat transcripts, call metadata, call recordings, SMS messages, emails, customer notes, survey responses, and related information.

5.5 Website, Hosting, Cloud, Design, File Processing, and Technology Providers

We may share information with website hosting providers, cloud storage providers, database providers, cybersecurity providers, file storage providers, design studio providers, artwork-processing tools, image-processing tools, order management systems, workflow tools, API providers, and other technology providers.

This may include account data, order data, uploaded files, artwork, design files, technical logs, device information, usage data, and other information needed to operate and improve Our services.

5.6 Analytics, Advertising, Retargeting, Session Replay, Heatmap, and Marketing Providers

We may share information with analytics providers, advertising platforms, retargeting platforms, email marketing providers, SMS marketing providers, attribution providers, affiliate/referral platforms, social media platforms, search engines, session replay providers, heatmap providers, website interaction providers, and other marketing or performance-monitoring partners.

This may include device identifiers, cookies, pixels, IP address, browsing activity, ad interactions, conversion events, campaign data, customer segments, hashed identifiers, website interaction data, and marketing engagement data.

We do not offer lists of customer personal information for direct cash payment as a standalone product. However, privacy laws can define a "sale" to include valuable nonmonetary consideration and "sharing" to include disclosures for cross-context behavioral advertising. Our advertising, analytics, pixel, and retargeting arrangements may fall within these definitions depending on configuration. Where applicable, individuals may exercise rights to opt out of sale or sharing by contacting info@samedaycustom.com and specifying the privacy right they wish to exercise. Legally required additional opt-out mechanisms and qualifying Global Privacy Control (GPC) signals must be implemented and honored where applicable.

5.7 Professional Advisors and Compliance Providers

We may share information with attorneys, accountants, auditors, tax advisors, insurers, consultants, compliance providers, security advisors, and other professional advisors where necessary for business, legal, compliance, insurance, accounting, tax, audit, dispute, or risk-management purposes.

5.8 Affiliates, Business Partners, and Corporate Transactions

We may share information with Our current or future affiliates, subsidiaries, parent companies, related entities, successors, assigns, business partners, investors, financing sources, buyers, or other parties involved in an actual or proposed merger, acquisition, financing, restructuring, reorganization, bankruptcy, receivership, liquidation, sale of assets, transfer of ownership, or similar transaction.

Information may be transferred as part of such a transaction, subject to applicable law.

5.9 Legal, Government, Safety, and Rights Protection

We may disclose information to courts, regulators, law enforcement, government agencies, dispute-resolution bodies, payment networks, carriers, fraud-prevention partners, or other third parties when We believe disclosure is required or appropriate to:

• Comply with laws, regulations, subpoenas, court orders, legal process, or governmental requests;
• Protect the rights, property, security, or safety of SameDayCustom, Customers, vendors, service providers, or the public;
• Detect, prevent, investigate, or respond to fraud, unauthorized transactions, chargebacks, security incidents, abuse, policy violations, intellectual property claims, or illegal activity;
• Enforce Our Terms & Conditions, Return & Refund Policy, Privacy Policy, California Privacy Policy, order terms, vendor terms, and other agreements;
• Establish, exercise, preserve, or defend legal claims.

5.10 With Consent or at Your Direction

We may share information when You request, direct, authorize, or consent to the sharing, including when You ask Us to communicate with a third party, send an order to a recipient, coordinate delivery, process a group order, use a third-party integration, or otherwise disclose information for Your requested purpose.

6. Customer Artwork and Uploaded Content

When you upload, submit, create, approve, save, or provide artwork or design content, we may access, use, store, copy, format, adjust, transmit, or share it as reasonably necessary to provide the requested design, printing, order, support, quality-control, reprint, dispute, and related services. This notice does not by itself transfer ownership of your intellectual property; ownership and licenses are governed by applicable law and the Terms & Conditions. We do not claim an unrestricted right to make confidential customer artwork public merely because you submitted it for production.

We may share uploaded artwork, design files, mockups, proofs, templates, production files, instructions, approvals, and related communications with employees, designers, contractors, print providers, fulfillment partners, decorators, local stores, technology providers, file-processing tools, quality-control personnel, customer support personnel, legal advisors, and other service providers as needed for:

• Design assistance;
• Mockup creation;
• Artwork review;
• File correction;
• Proofing;
• Printing;
• Production;
• Quality control;
• Reprints;
• Replacements;
• Delivery or shipping support;
• Customer support;
• Dispute handling;
• Fraud prevention;
• Legal claims;
• Compliance;
• Operational recordkeeping.

We may retain artwork, design files, mockups, production records, proof approvals, customer instructions, associated design-access logs where available, support communications, and related records according to the retention criteria in Section 9 for requested reorders and reprints, support, quality control, vendor-performance reviews, fraud prevention, dispute resolution, legal claims, accounting, and other lawful business needs. Retention does not mean unrestricted access; appropriate role and purpose restrictions apply.

Avoid uploading sensitive personal information, confidential business records, government identifiers, payment credentials, private images, information about children, or third-party personal information unless reasonably necessary to complete your order and legally permitted. You should obtain any necessary rights, notices, permissions, and consents for information about other people. These responsibilities do not waive SameDayCustom's independent privacy and security obligations.

6.1 Saved-Design Retrieval and Access

Saved-design retrieval is separate from customer-account sign-in. Currently, entering an email address associated with saved designs may allow a person using the retrieval feature to view designs stored under that email address without signing into the account, proving control of the email inbox, or completing the one-time password (OTP) verification used for account login. Accordingly, a person who knows or enters another customer's email address may be able to view that customer's saved designs, including artwork, images, text, names, logos, and other content contained in those designs. You should not assume that saved designs are accessible only to you or to people who have verified ownership of your email address. The ability to retrieve or display content is not permission to access or use another person's designs. This notice describes how the feature currently operates; it does not authorize unauthorized access, waive statutory rights, or replace security measures required by law.

Before saving or retrieving a design, consider the visibility described above. Do not place sensitive personal information, private photographs, payment credentials, confidential business information, nonpublic designs, or other content that must remain restricted in saved designs unless necessary and after considering the risk of access by a person who knows the associated email address. Do not use another person's email address to view or obtain their designs without authorization. You may ask us about saved-design access or request assistance with removal by contacting info@samedaycustom.com; removal may be limited by the need to complete orders, preserve records, or comply with law. If you suspect improper access or disclosure, contact us with the affected email/design or order reference and relevant circumstances. We will review reports and respond as appropriate under applicable law.

We may process the email addresses used in design retrieval, design identifiers, related technical records where available, and support communications to operate the feature, assist with requests, evaluate reported misuse, and meet legal obligations. We may change or restrict the feature in the future, but we do not represent that additional identity verification is currently required to view designs through the email-based retrieval feature. Whether a retrieved design can also be edited, downloaded, shared, or deleted depends on the applicable functionality and should not be assumed from this notice.

6.2 Authorized Personnel and Production Access

Our authorized designers, customer-support personnel, contractors, and production or fulfillment partners may need access to saved designs to answer requests, edit artwork, prepare proofs, fulfill orders, troubleshoot issues, and support reprints. We seek to restrict such access to legitimate operational purposes, use appropriate instructions or contractual protections with service providers where required, and address reports of misuse. The method by which staff access customer artwork may differ from customer account login.

6.3 Design Privacy and Sharing Choices

Saving a design does not mean that you have authorized others to use, reproduce, or distribute it. However, the email-based retrieval functionality described in Section 6.1 can make saved designs visible to a person who enters the associated email address, even if that person is not the email-account owner. That visibility is not equivalent to a customer granting permission to the viewer. Avoid relying on this feature as a private repository for confidential artwork or sensitive information. Requests for assistance, correction, access, or deletion may be directed to info@samedaycustom.com and are subject to applicable rights, verification, retention requirements, and exceptions.

7. Cookies, Pixels, Analytics, Session Replay, Heatmaps, and Advertising Technologies

We and Our service providers may use cookies, pixels, tags, web beacons, local storage, software development kits, analytics tools, advertising tools, retargeting tools, session technologies, server logs, session replay tools, heatmap tools, website interaction tools, and similar technologies.

These technologies may collect or store information such as:

• IP address;
• Device identifiers;
• Browser type;
• Operating system;
• Pages viewed;
• Products viewed;
• Links clicked;
• Search terms;
• Referring URLs;
• Session duration;
• Cart activity;
• Checkout activity;
• Ad interactions;
• Email interactions;
• Conversion events;
• Approximate location;
• Clicks, scrolling activity, mouse movements, form interactions, and other usage or interaction information.

We may use these technologies to:

• Operate Our website and design studio;
• Remember preferences;
• Maintain sessions and carts;
• Support checkout and account functionality;
• Improve performance;
• Diagnose technical issues;
• Detect fraud and security issues;
• Analyze traffic and usage;
• Measure marketing campaigns;
• Attribute conversions;
• Retarget visitors;
• Personalize content, offers, and ads;
• Improve products, support, and services.

Session replay and heatmap technologies, when active, can reconstruct clicks, scrolling, navigation, and interactions with form fields. Their technical configuration determines whether entered text or other potentially sensitive content is captured. We use such tools only as permitted by law and should configure them to avoid unnecessary capture of payment credentials, confidential artwork, and sensitive fields.

Depending on the jurisdiction and the tool, website visitors may control nonessential cookies or tracking through a working consent or privacy-preference mechanism, browser/device settings, relevant advertising-platform controls, marketing unsubscribe links, and applicable statutory privacy requests. Rejecting certain cookies does not necessarily eliminate all data collection needed for checkout, fraud prevention, security, or service delivery.

If You block, delete, or reject cookies, some parts of Our website, design studio, saved cart, checkout, account, support tools, or services may not function properly.

Traditional browser "Do Not Track" (DNT) signals are different from legally recognized opt-out preference signals. Our treatment of DNT may vary because no uniform requirement applies to all DNT implementations. Where legally required, qualifying opt-out preference signals, including GPC, must be honored for applicable sale/sharing or targeted-advertising uses. Disabling browser cookies alone may not disable every advertising or analytics disclosure. For more information about your privacy rights and available choices, please review our California Privacy Policy or contact us at info@samedaycustom.com. You may submit applicable privacy requests through this email address.

8. SMS, Calls, Chat, Email, and Other Communications

8.1 Transactional and Service Communications

We may send transactional and service-related communications through email, SMS/MMS/text message, phone, chat, account notifications, support tickets, or other channels. These communications may relate to:

• Order confirmations;
• Artwork approvals;
• Design issues;
• Quote requests;
• Payment issues;
• Production updates;
• Pickup instructions;
• Delivery updates;
• Shipping updates;
• Tracking;
• Customer support;
• Account security;
• Refunds;
• Disputes;
• Reprints;
• Replacements;
• Policy updates;
• Important service announcements.

Service and transactional communications that are necessary to complete an order, provide requested support, or deliver important account or security information may continue when lawful even after you unsubscribe from marketing. We will honor any legally applicable channel-specific opt-out or consent withdrawal rights. Marketing content is not treated as transactional merely because it mentions an order, abandoned cart, or prior purchase.

8.2 Marketing Communications

We may send promotional email, SMS/MMS, phone, or other marketing communications only as permitted by applicable law, and with prior express written consent where legally required for automated promotional texts or calls. Promotional messages may include offers, discounts, product recommendations, abandoned-cart reminders, surveys with a marketing purpose, and announcements. We keep relevant consent and opt-out records when appropriate.

You may unsubscribe from promotional emails using the unsubscribe link in a message or by contacting us. You may opt out of marketing texts by replying STOP or using another provided method, where applicable; HELP may provide assistance. We will process revocations and opt-outs within applicable legal timeframes. Message frequency may vary and message/data rates may apply. Consent to marketing is not a condition of purchasing goods or receiving services unless permitted by law. Any separate SMS program terms or consent disclosures presented at sign-up also apply.

Opting out of marketing communications does not prevent Us from sending transactional, order-related, account-related, legal, security, support, or service communications.

8.3 Call, Chat, and Message Recording or Analysis

When enabled and legally permitted, calls, chats, messages, and support interactions may be recorded, transcribed, summarized, monitored, reviewed, or analyzed by staff or technology providers (including AI-assisted tools) for support, training, quality assurance, accessibility, security, fraud prevention, and dispute resolution. We provide notices and obtain all-party or other consent when required by the applicable recording laws; if consent is required and not obtained, we will not conduct the relevant recording.

9. Data Retention

We retain personal information for no longer than reasonably necessary for the purpose(s) for which it was collected or another lawful purpose, accounting for applicable statutory, contractual, security, and operational needs. The following are retention categories and criteria, not promises of indefinite storage: (a) order, artwork, production, and approval records—while needed for fulfillment, requested reorders, support, disputes, quality control, and applicable limitation periods; (b) payment, billing, tax, and accounting records—for applicable recordkeeping and dispute obligations; (c) account and saved-design information—while accounts or features remain active and for any applicable post-closure exception; (d) communications and recordings—for service, quality assurance, consent records, claims, and applicable legal requirements; (e) technical, fraud, and security logs—for operational security and investigation; and (f) marketing and cookie data—for campaign operations, preference management, and applicable opt-out or legal requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, contractual requirements, operational needs, and whether there is an active order, account, dispute, chargeback, investigation, legal claim, or compliance obligation.

We may retain information after You update Your information, close Your account, unsubscribe, or request deletion if retention is permitted or required by law, including where necessary to:

• Complete transactions;
• Provide requested services;
• Maintain business records;
• Process refunds, reprints, replacements, and chargebacks;
• Detect or prevent fraud and abuse;
• Resolve disputes;
• Enforce agreements and policies;
• Comply with tax, accounting, legal, or regulatory obligations;
• Protect legal rights;
• Maintain security;
• Preserve aggregated, deidentified, or anonymized records.

We may retain truly aggregated or deidentified information for longer periods where permitted by law, provided we maintain any legally required protections against reidentification. Deletion requests may not require us to erase information we are legally obligated or permitted to keep; we will limit such retained information to the applicable purpose and follow the law when the reason to retain it expires.

10. Security

We seek to maintain administrative, technical, organizational, and physical measures appropriate to the nature of the information we process and our obligations under applicable law. Safeguards vary by system and feature. Customer account login and saved-design retrieval do not currently use identical verification processes. In particular, as described in Section 6.1, saved designs may be viewable through email-address-based retrieval without verified ownership of the associated mailbox or account-login OTP. Other measures may apply to other systems, but we do not represent that account-level authentication protects this particular retrieval function. We may evaluate reports of misuse and adjust operational procedures and safeguards, and we remain responsible for security duties imposed by applicable law.

However, no website, network, transmission, storage system, software, vendor system, payment system, delivery system, or communication channel is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, lost, misused, or destroyed.

To the maximum extent permitted by applicable law, we do not undertake liability for loss or misuse caused solely by circumstances outside our reasonable control, such as the following, except to the extent our own acts, omissions, or nonwaivable legal obligations create responsibility:

• Customer negligence;
• Weak or compromised passwords;
• Shared account credentials;
• Customer devices or networks;
• Third-party platforms or systems;
• Payment processors;
• Shipping carriers;
• Delivery providers;
• Print providers;
• Vendor systems;
• Social engineering;
• Malware;
• Unauthorized access outside Our reasonable control;
• Events outside Our reasonable control.

You should secure account credentials, one-time codes, shared design or recovery links, and devices; use only authorized retrieval information; and notify us promptly if you suspect unauthorized access. A customer's failure to take these precautions does not eliminate any rights or responsibilities that cannot legally be waived. Report a suspected saved-design privacy issue to info@samedaycustom.com with the affected design or order reference, when available, and do not include unnecessary sensitive artwork in the initial report.

11. Children’s Privacy

Our purchasing and account services are intended for adults able to form legally binding contracts. Our services are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without any legally required parental consent

We do not knowingly collect Personal Information from children below the applicable legal age without required consent. If We learn that We have collected Personal Information from a child in violation of applicable law, We will take reasonable steps to delete such information or obtain appropriate consent where permitted.

Customers should not upload photos, names, or personal information of minors unless they have all rights, permissions, and consents required by law and Our Terms & Conditions.

Parents or guardians who believe a child has provided information to Us should contact Us using the contact information below.

12. International Processing and Transfers

SameDayCustom is based in the United States. We and service providers, remote support teams, contractors, print providers, fulfillment partners, hosting or analytics services, and other operational partners may process, store, or access information from the United States or other countries. Cross-border transfers will be handled under mechanisms or safeguards required by applicable law when those laws apply.

These countries may have privacy and data protection laws that differ from the laws of Your jurisdiction. By using Our services or providing information to Us, You understand that Your information may be processed, stored, transferred, and accessed in the United States and other countries, subject to applicable law.

Our primary market is the United States, but we may serve users in other locations where services are offered. The availability of our website elsewhere does not mean we target every jurisdiction. Regardless of where you access our services, we will comply with legal obligations applicable to our handling of your information, including required cross-border transfer protections.

13. Privacy Rights and Choices

Depending on Your location and applicable law, You may have certain rights regarding Your Personal Information. These rights may include the right to:

• Request access to Personal Information We maintain about You;
• Request correction of inaccurate Personal Information;
• Request deletion of Personal Information;
• Request a copy of certain Personal Information in a portable format;
• Opt out of marketing communications;
• Opt out of certain sales, sharing, targeted advertising, or profiling, where applicable;
• Limit certain uses of sensitive Personal Information, where applicable;
• Withdraw consent where processing is based on consent;
• Object to certain processing where applicable;
• Appeal certain privacy-rights decisions, where required by law;
• Not be discriminated against for exercising privacy rights.

Privacy rights depend on residence, eligibility, and the applicable statute and may be subject to exceptions. We may retain or decline to disclose certain information when necessary or legally permitted to finish transactions, protect other people, detect fraud, maintain security, comply with legal obligations, resolve disputes, or defend claims. We will not require a person to waive applicable privacy rights as a condition of exercising them.

13.1 How to Submit a Request

To submit a privacy request, contact Us at:

Email: info@samedaycustom.com
Mailing Address: SameDayCustom, LLC, 102 Mall Circle Dr, Monroeville, PA 15146

Please describe the privacy right you wish to exercise and provide a contact method. We may request information reasonably necessary to identify relevant records and verify an eligible request. Do not send payment card numbers, full government IDs, or confidential design files by ordinary email unless specifically requested through an appropriate secure process.

13.2 Verification

We may need to verify Your identity before responding to a privacy request. Verification may require You to provide information that matches information We already maintain, such as Your name, email, phone number, order number, billing address, shipping address, account details, or other information reasonably necessary to verify the request.

If a request cannot reasonably be verified to the level required for the sensitivity of the information and risk of unauthorized disclosure, correction, or deletion, we may request additional information or deny that particular request as law permits, while explaining applicable next steps. Possession or knowledge of an email address alone is not treated as sufficient verification for disclosure of personal information in a formal privacy-rights request.

13.3 Authorized Agents

Where permitted by law, You may authorize an agent to submit a privacy request on Your behalf. We may require proof of authorization, verification of Your identity, and confirmation that the agent is authorized to act for You. We may deny requests from agents who do not provide sufficient proof of authorization.

13.4 Marketing Opt-Outs

You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of marketing SMS messages by following the opt-out instructions in the message, such as replying STOP, where applicable. You may also contact Us using the information above.

Even if You opt out of marketing, We may still send transactional, order-related, account-related, legal, security, support, or service communications.

13.5 California Residents

California residents may have additional rights, including eligible rights to know/access, correct, delete, opt out of sale or sharing, limit certain use/disclosure of sensitive personal information, and freedom from retaliation or discrimination, subject to exceptions. See our California Privacy Policy. You can submit an applicable privacy request by contacting info@samedaycustom.com. Where legally required, additional website opt-out methods and recognition of qualifying GPC signals must be provided.

Some disclosures to advertising and analytics partners may be defined as a "sale" or "sharing" even if we do not receive money directly. To submit an applicable sale/sharing opt-out request, email info@samedaycustom.com and specify the privacy right you wish to exercise. We will review and process requests in accordance with applicable law.

13.6 European Economic Area, United Kingdom, and Similar Jurisdictions

If You are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, You may have additional rights under applicable law. Depending on the circumstances, Our legal bases for processing may include:

• Performance of a contract or steps taken before entering into a contract;
• Legitimate business interests;
• Consent;
• Compliance with legal obligations;
• Protection of legal claims, security, and fraud-prevention interests;
• Other lawful bases permitted by applicable law.

Where consent is required, You may withdraw consent at any time, subject to legal and contractual limitations. You may also have the right to lodge a complaint with a supervisory authority.

14. Third-Party Links, Platforms, and Services

Our website, design studio, checkout, support channels, emails, ads, or other services may contain links to or integrations with third-party websites, platforms, tools, payment processors, shipping providers, local delivery providers, print providers, social media platforms, review platforms, financing providers, or other services that We do not own or control.

Third-party sites or services may have independent privacy policies, security practices, and terms that we do not control. We generally are not responsible for independent activities of third parties outside our reasonable control, to the extent permitted by law. This does not disclaim our responsibilities for our own processing of personal information or for our service providers where applicable law assigns us responsibility.

15. Business Transfers

If SameDayCustom is involved in any actual or proposed merger, acquisition, financing, investment, restructuring, reorganization, bankruptcy, receivership, liquidation, sale of assets, transfer of ownership, corporate transaction, or similar event, information may be disclosed, transferred, assigned, sold, or otherwise made available to the relevant parties, including buyers, investors, lenders, advisors, affiliates, successors, assigns, and their representatives.

A successor or acquiring entity may receive information in connection with a transaction, subject to applicable law, notice requirements, contractual commitments, and any additional consent or choice obligations that apply if practices materially change.

16. Changes to This Privacy Policy

We may change this Privacy Policy from time to time to reflect service changes, legal requirements, or updated information practices. We will identify the date of the current version, provide material-change notices or obtain consent where required, and will not apply new practices retroactively in violation of applicable law.

We encourage you to review this Privacy Policy periodically. Where permitted by law, use of our services after a lawful update may signify acknowledgment of the update; continuing to use the site does not replace any separate consent required by law.

If We make material changes to how We use Personal Information, We may provide additional notice, such as by posting a notice on Our website, sending an email, or using another method required or permitted by law.

17. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact SameDayCustom at:

SameDayCustom, LLC
Email: info@samedaycustom.com
Mailing Address: 102 Mall Circle Dr, Monroeville, PA 15146

Please describe the privacy right you wish to exercise and provide a contact method. We may request information reasonably necessary to identify relevant records and verify an eligible request. Do not send payment card numbers, full government IDs, or confidential design files by ordinary email unless specifically requested through an appropriate secure process.