Thank you for shopping with SameDayCustom, LLC (“SameDayCustom,” “Company,” “we,” “us,” or “our”). This Return, Refund & Cancellation Policy explains when an order may be canceled, returned, refunded, reprinted, replaced, credited, discounted, or denied.

SameDayCustom operates an online custom-printing and fulfillment platform. Most products are made, decorated, or personalized to customer specifications, including uploaded artwork, customer-created designs, design instructions, product selections, sizes, colors, quantities, print locations, pickup, local delivery, shipping, rush options, and other order details. Approved third-party print providers, decorators, fulfillment centers, couriers, and shipping carriers may carry out all or part of an order.

Because personalized goods are made for an individual order, such goods are generally final sale for change-of-mind returns and voluntary cancellations after Production begins. This Policy does not remove refunds, cancellations, repairs, or other remedies required by applicable law, including statutory rights concerning unshipped or materially defective merchandise.

When you place an order, checkout approvals and other accepted purchase terms incorporate this Policy and our Terms & Conditions. Information about the collection and use of personal information appears in our Privacy Policy and California Privacy Notice. Any nonwaivable consumer rights control in the event of a conflict.

We may revise this Policy and post an updated version with a new Last Updated date. Revisions generally govern orders placed after the applicable effective date and do not retroactively remove accrued statutory rights or materially modify an already accepted order except by agreement or as permitted by law. Order-specific promises and required consumer disclosures take precedence to the extent the law so requires.

1. Custom-Made Product Rule

Products ordered with customer-selected artwork, names, logos, customization, decoration, or specific production instructions are made to order and usually cannot be resold. This final-sale rule applies to change-of-mind requests and other voluntary returns, even when a third-party print provider fulfills the order. Any separately offered uncustomized product may have additional terms displayed at checkout.

Because of the custom-made nature of our products:

• Customized products are generally not eligible for voluntary return, exchange, cancellation after Production begins, or refund solely because of changed preferences or customer ordering mistakes, except where SameDayCustom agrees otherwise or law requires a remedy.
• Customers must check their uploaded files, selected product and size, spelling, placement, colors, print sides, delivery information, and approved proofs before ordering. Customer mistakes and normal production tolerances ordinarily do not qualify for discretionary refunds or reprints.
• We will consider a discretionary refund, reprint, replacement, credit, or discount for a verified material production or fulfillment error, subject to reasonable evidence and the procedures in this Policy. Additional rights may apply to defective, unshipped, misrepresented, or otherwise nonconforming goods under applicable law; those rights do not depend on SameDayCustom electing a courtesy remedy.

A “material production error” means a substantial, verifiable difference between the delivered custom product and the final approved order specifications, artwork, or proof that is not an ordinary production variance. Whether a difference is material may depend on the approved specifications, available production tolerances, evidence, and applicable law.

2. Canceling an Order

We work quickly and may initiate order review, design work, vendor routing, procurement, or production soon after checkout. For purposes of voluntary changes and cancellations, “Production” has the meaning given in our Terms & Conditions and includes preparatory, procurement, vendor-assignment, printing, and fulfillment work. The status shown in an automated email may lag behind actual work.

For a voluntary cancellation, contact SameDayCustom immediately. We generally approve such requests only if we confirm that the order has not yet entered Production. An order that has entered Production normally cannot be canceled or edited except with our written approval or when cancellation is legally required.

Absent our express approval or a right that cannot legally be waived, a voluntary cancellation will generally not be accepted once any of the following operational steps has started:

• artwork review, preparation, cleanup, editing, resizing, recreation, vectorization, background removal, mockup creation, mockup correction, or design assistance;
• order review, vendor assignment, routing, rerouting, or fulfillment partner acceptance;
• product procurement, inventory allocation, blank product preparation, or material purchase;
• production, printing, embroidery, decoration, finishing, packing, labeling, or quality review;
• pickup preparation, shipping preparation, local delivery dispatch, courier dispatch, or carrier handoff.

The deadline for canceling an order varies based on the order specifications, artwork status, selected turnaround time, selected delivery method, selected shipping method, product availability, and fulfillment provider availability.

Even if you have received an automated notification or order update, you must contact SameDayCustom directly to confirm whether cancellation is still possible. Automated emails, order status pages, text messages, or other notifications may not reflect real-time production status.

Phone and website live chat are usually the fastest ways to reach us before an order enters processing. You may contact SameDayCustom at +1 (412) 444-7550, through our website live chat, or through the contact information provided in your order assignment email or account section.

Cancellation requests should be sent through SameDayCustom support and include the relevant order reference. We may verify the person making the request before changing an order, refund method, or delivery instruction. Access to a saved design through an email-address-based retrieval feature is not proof that the person is authorized to cancel or modify the related order. Where law requires cancellation or a refund, we will comply even if the ordinary voluntary cancellation cutoff has passed.

3. Artwork Readiness, Design Work, and Customer Approval

Checkout due dates, pickup estimates, local delivery estimates, shipping estimates, rush estimates, and super rush estimates assume that the customer’s artwork, files, instructions, product selections, and order details are complete, accurate, usable, lawful, and print-ready at the time the order is placed.

If artwork, design files, or order instructions require additional work, review, clarification, correction, or approval, production time does not begin until SameDayCustom determines that the artwork and order are ready for production.

Examples of artwork-related work or review include, but are not limited to:

• artwork review;
• file cleanup;
• background removal;
• image enhancement;
• resizing;
• recreation;
• vectorization;
• design correction;
• mockup creation;
• mockup correction;
• clarification of design placement;
• clarification of sizing or print location;
• review of low-resolution files;
• review of missing or conflicting instructions;
• review of trademark, copyright, or intellectual property concerns;
• customer approval of proofs, artwork, or mockups;
• customer-requested design changes.

Any time spent preparing, correcting, revising, reviewing, clarifying, or awaiting approval of artwork may reduce the available production time and may affect the original pickup, delivery, shipping, rush, or super rush estimate.

Customer-caused artwork, approval, file, or instruction delays ordinarily do not create eligibility for discretionary fee refunds, reprints, or credits. These circumstances may affect estimates and require a revised schedule. Nothing in this section limits any mandatory shipment-delay notice, cancellation, refund, or other consumer remedy under applicable law.

4. Production and Delivery Timing

Three main factors affect when you will receive your order:

• 1. Artwork/design readiness and approval
  Your artwork, files, instructions, and order details must be complete, usable, approved, and ready for production.
• 2. Production turnaround
  Production depends on order specifications, product availability, inventory, print method, print provider capacity, operating days and hours, fulfillment provider acceptance, production queue, and other operational factors.
• 3. Shipping, delivery, or pickup availability
  Final receipt depends on the selected pickup, local delivery, courier, carrier, or shipping method, as well as transit conditions and customer availability.

Dates or times displayed on our website, checkout, quotes, confirmations, chat, SMS, and email may be estimates rather than guaranteed delivery appointments unless SameDayCustom expressly undertakes a written guarantee. Nevertheless, we will honor applicable legal rules concerning shipment representations and timeframes. A stated or implied shipment date must have a reasonable basis under applicable law, even if described as estimated.

We use commercially reasonable efforts to meet quoted production, carrier handoff, pickup, local-delivery, and shipping schedules based on available inventory, artwork readiness, approved providers, and customer responsiveness. We may revise dates when circumstances change, subject to legally required delay notices, the customer’s cancellation choices, and refunds.

We are not ordinarily responsible for consequential losses or voluntary service-fee refunds caused by circumstances beyond our reasonable control, including the following, to the fullest extent permitted by law:

• artwork issues;
• low-quality files;
• missing information;
• late customer approval;
• customer-requested changes;
• product or inventory shortages;
• vendor capacity;
• print provider delays;
• fulfillment partner delays;
• technical issues;
• equipment issues;
• address errors;
• incorrect delivery instructions;
• customer unavailability;
• refusal of delivery;
• failed delivery attempts;
• failure to pick up;
• building access restrictions;
• locked gates;
• security desks;
• mailroom delays;
• traffic;
• weather;
• natural disasters;
• holidays;
• local events;
• courier delays;
• carrier delays;
• shipping delays;
• lost, delayed, damaged, or misdelivered packages;
• third-party logistics issues;
• supply chain issues;
• events beyond SameDayCustom’s reasonable control.

Carrier, courier, local-delivery, and pickup delays do not automatically entitle a customer to a discretionary refund or damages. However, where an applicable law requires a seller to provide a timely delay notice, cancellation opportunity, or refund because merchandise is not shipped within the promised or legally required time, that legal requirement controls.

Mandatory shipment-delay rights. For orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), SameDayCustom must have a reasonable basis for the represented shipping time (or the default legal timeframe if none is represented). If we cannot ship on time, we will provide the required delay notice and options to consent to the delay or cancel, and will issue a prompt refund when the Rule requires one. A required refund for unshipped merchandise will not be replaced by store credit, withheld because production or procurement began, or reduced by a processing/restocking deduction. The Rule addresses shipment, not a guarantee of delivery on a particular day. Other applicable federal or state rights also remain unaffected.

5. Rush and Super Rush Orders

Rush and super rush options are intended to prioritize eligible orders when operationally possible. Rush and super rush service does not override the need for:

• print-ready artwork;
• complete and accurate order details;
• customer approval;
• copyright or trademark clearance;
• product availability;
• inventory availability;
• vendor acceptance;
• fulfillment provider capacity;
• pickup availability;
• local delivery availability;
• shipping availability;
• courier or carrier availability.

To the extent permitted by law, rush or super-rush charges pay for priority processing and may be non-refundable once expedited design work, routing, procurement, setup, production preparation, dispatch, or other expedited service has begun or been performed. This rule does not override a specifically purchased written guarantee or a legally required full refund of an unshipped order, including applicable fees.

When the customer delays approval, provides unusable artwork, requests modifications, supplies inaccurate details, or does not respond promptly, we may adjust production and delivery estimates. Such customer-caused delays ordinarily do not entitle the customer to discretionary expedited-fee refunds, credits, or damages, subject to any nonwaivable legal right.

SameDayCustom may offer a courtesy credit, discount, partial refund, or other accommodation in an individual rush-related situation. Offering a courtesy accommodation does not create a recurring obligation or waive this Policy, but cannot be used to substitute for a legally required refund.

6. Returns, Refunds, Reprints, Replacements, Credits, and Discounts

Customized orders are generally final sale as to changes of mind, ordinary production variations, customer ordering errors, or other voluntary return requests. Claims of nonconforming goods, legally protected consumer defects, or required shipment-delay refunds are evaluated under applicable law and the provisions below.

Subject to applicable law, SameDayCustom may consider a discretionary remedy where it verifies one of the following circumstances:

• 1. the received product is materially different from the final approved order details, final approved artwork, or final approved mockup;
• 2. the product is damaged or materially flawed upon receipt due to a confirmed production or fulfillment issue;
• 3. production is delayed by at least seven (7) business days substantially due to SameDayCustom or a Print Provider, apart from customer-caused delays, inventory shortages outside our reasonable control, transit delays, or other excluded circumstances. This seven-business-day threshold applies only to discretionary remedies; it does not delay or restrict statutory shipment and refund rights.

For a discretionary claim, SameDayCustom may determine whether a problem is substantiated and choose an appropriate commercially reasonable remedy. A required remedy under an applicable consumer law is not subject to unilateral substitution with a courtesy credit or denial.

• no discretionary remedy where there is no qualifying issue or legal entitlement;
• reprint;
• replacement;
• correction;
• partial refund;
• full refund;
• store credit;
• discount;
• complimentary item;
• another remedy selected by SameDayCustom.

For discretionary claims, a refund is not automatic; we may offer a reprint, replacement, correction, store credit, discount, or other lawful accommodation. Where a cash or payment-method refund is legally required, we will provide that remedy rather than require acceptance of store credit.

We may ask customers to retain defective goods, provide photographs, allow inspection, or return affected items when reasonably necessary to investigate a claim. We will not impose a return condition or charge inconsistent with applicable law. If a qualifying return is required because of our verified error, we will provide a lawful return arrangement or return shipping reimbursement as required.

For accepted voluntary returns, we may arrange return transport and specify whether the customer pays shipping. For verified Company-caused defects, nonconformity, or other legally required remedies, we will bear any return costs required by law or the terms of the approved remedy.

For voluntary, goodwill, or otherwise nonmandatory refunds, SameDayCustom may deduct disclosed and legally permissible, reasonable, nonrecoverable costs actually incurred, including payment processing, production, shipping, design, or handling charges, where the applicable terms and facts permit. We will explain deductions on request. No such deduction applies to a legally required full refund or a refund amount that law requires to be returned.

For a voluntary cancellation or courtesy refund when legally permitted and clearly disclosed before purchase, an administrative/restocking deduction of up to ten percent (10%) of the refunded amount may apply to reasonably cover applicable nonrecoverable costs, but will not be automatically imposed, exceed allowable charges, or apply to legally required refunds. Any additional fee must be lawful, justified, and disclosed where required.

7. Claim Window and Evidence Requirements

For fastest investigation and to qualify for our voluntary quality-resolution process, please report visible defects, wrong items, missing items, damage, delivery issues, or other order problems within five (5) calendar days of receipt or pickup. This five-day deadline applies to discretionary remedies under this Policy and does not shorten statutory warranty, billing dispute, non-delivery, or other consumer claim periods.

For orders delivered to the customer, the voluntary five-day reporting period ordinarily begins upon actual receipt. A carrier scan is evidence of delivery but may be disputed with contrary information; we may request supporting evidence.

For pickup orders, the voluntary five-day reporting period ordinarily begins upon the customer’s pickup or actual receipt of the merchandise.

After the voluntary five-day reporting window, we may decline discretionary remedies if the delay prevents reliable verification of the condition of goods or the cause of the issue. This deadline does not forfeit any legal rights that cannot be waived.

To submit a claim, you must provide all information and proof requested by SameDayCustom, which may include:

• order number;
• customer name and contact information;
• clear photos of the entire product;
• close-up photos of the alleged defect or issue;
• photos of all affected items;
• photos of all items in the order, if requested;
• photos of packaging, labels, boxes, bags, or shipping materials, if applicable;
• photos showing damage before use, washing, wearing, alteration, or disposal;
• a written description of the issue;
• any carrier, courier, delivery, pickup, or tracking information;
• any other information SameDayCustom reasonably requests.

We may deny a discretionary claim if relevant proof is not reasonably supplied or if items are altered, discarded, used, washed, or damaged before reasonable inspection and the circumstances prevent a reliable determination. These requirements do not override mandatory warranty, statutory, or payment-dispute protections.

8. Non-Refundable and Non-Returnable Situations

Subject to nonwaivable consumer rights, SameDayCustom will not ordinarily provide voluntary returns, exchanges, reprints, refunds, credits, or discounts for customer-selected or customer-approved errors, ordinary production tolerances, customer-caused delays, or circumstances beyond our reasonable control.

The following circumstances alone generally do not qualify for discretionary remedies when not attributable to an independent defect, our materially nonconforming performance, or a legal obligation:

• customer spelling errors;
• grammar errors;
• punctuation errors;
• incorrect names;
• incorrect dates;
• incorrect numbers;
• incorrect text;
• wrong design uploaded by the customer;
• wrong artwork selected or submitted by the customer;
• low-resolution artwork;
• blurry files;
• pixelated files;
• poor-quality uploaded files;
• incomplete files;
• unusable files;
• incorrect product selected by the customer;
• incorrect size selected by the customer;
• incorrect color selected by the customer;
• incorrect quantity selected by the customer;
• incorrect print location selected by the customer;
• incorrect shipping method selected by the customer;
• incorrect pickup or delivery option selected by the customer;
• customer-approved artwork;
• customer-approved mockup;
• customer-approved proof;
• customer failure to review artwork, mockups, or order details before approval;
• customer-requested changes after production has started;
• late customer approval;
• customer failure to respond;
• customer failure to provide missing information;
• customer failure to provide copyright, trademark, or authorization information;
• delays caused by artwork review, artwork correction, design help, or mockup approval;
• minor color variation;
• minor placement variation;
• minor print-size variation;
• minor alignment variation;
• minor garment shade difference;
• minor fabric variation;
• minor texture variation;
• manufacturer variation;
• product tag or label variation;
• supplier or brand variation within a comparable product category;
• customer dissatisfaction based on subjective preference where no material production error exists;
• incorrect shipping address;
• missing apartment, suite, unit, or building information;
• missing delivery instructions;
• customer unavailability;
• failed delivery;
• refused delivery;
• failure to pick up;
• carrier delay;
• courier delay;
• local delivery delay;
• missed event;
• event cancellation;
• event delay;
• lost profits;
• lost business;
• lost opportunities;
• travel costs;
• replacement costs;
• substitute purchases;
• inconvenience;
• items washed after receipt;
• items worn after receipt;
• items used after receipt;
• items altered after receipt;
• items damaged after receipt;
• items damaged because of improper use, improper care, washing, drying, ironing, chemicals, heat, storage, or handling;
• items discarded before SameDayCustom completes review.

SameDayCustom may refuse claims that do not satisfy the reasonable conditions of this Policy to the fullest extent permitted by law, but nothing in this section limits rights arising from defective or unshipped goods, warranties, or deceptive or otherwise unlawful practices.

9. Color, Placement, Mockup, and Production Variance

Mockups, proofs, design previews, website previews, product images, online design studio previews, and digital representations are approximate previews only. They are provided to help visualize the order and are not exact production guarantees.

Printed products may vary from digital previews for reasons including, but not limited to, screen settings, monitor calibration, device brightness, RGB-to-CMYK conversion, garment material, garment color, garment texture, ink absorption, print method, product size, product shape, artwork resolution, and production method.

The customer acknowledges and agrees that:

• printed colors may differ from screen colors;
• garment colors may differ from website images or mockups;
• print placement may vary slightly;
• print size may vary slightly;
• alignment may vary slightly;
• fabric, shade, texture, cut, or manufacturer details may vary slightly;
• mockups are not exact measurements unless expressly stated in writing by SameDayCustom;
• minor production variances are normal and are not defects.

Minor and commercially reasonable differences in color, placement, garment shade, sizing, texture, or alignment ordinarily do not qualify for discretionary remedies unless inconsistent with a specific written promise, approved material specification, or applicable law.

10. Shipping, Local Delivery, Pickup, Lost Packages, and Carrier Claims

SameDayCustom may use third-party shipping carriers, couriers, local delivery providers, logistics companies, fulfillment providers, print shops, and other service providers to fulfill and deliver orders.

Transit and delivery timeframes are generally estimates unless a specific written delivery guarantee applies. Shipment promises, including those in advertisements and checkout, remain subject to the legal obligations described in Section 4.

Where permitted by law, SameDayCustom does not assume liability for consequential losses caused by independent carrier, courier, or logistics delays due to traffic, weather, address problems, recipient unavailability, access restrictions, routing, holidays, or related external factors. This does not eliminate seller obligations for unshipped goods or other required remedies.

Lost, damaged, delayed, stolen, or misdelivered packages may require a carrier, courier, delivery provider, or logistics investigation before SameDayCustom can determine whether any remedy is available. The customer must cooperate with all investigation and claim requirements, including providing requested photos, declarations, written statements, packaging, tracking information, police reports where applicable, or other evidence.

We may determine an appropriate discretionary replacement, refund, credit, or other accommodation during or after a carrier investigation. We will not delay a refund beyond mandatory legal deadlines where a prompt refund is legally required.

Charges for actually performed, scheduled, or dispatched delivery-related services may be non-refundable for voluntary claims where disclosed and lawful. Shipping or service fees that must be returned in connection with a legally required cancellation or refund are not excluded.

A tracking scan or delivery confirmation will be considered evidence of delivery, but it is not conclusive proof if the customer supplies credible contrary evidence. We may investigate lost, stolen, damaged, or misdelivered parcels and determine an appropriate remedy consistent with contractual obligations and applicable law.

Customers must provide accurate addresses, unit numbers, delivery and access instructions, contact information, and availability. Customer-related delivery failures may result in additional disclosed and lawful redelivery, return, storage, or reshipment charges and generally do not qualify for a voluntary refund.

11. Order Changes

Order changes are not guaranteed. SameDayCustom may refuse any requested change that is operationally impractical, unavailable, too late, inconsistent with the order status, or likely to delay the order.

Requested changes may include, but are not limited to:

• design changes;
• artwork changes;
• mockup changes;
• product changes;
• size changes;
• color changes;
• quantity changes;
• print location changes;
• shipping changes;
• delivery changes;
• pickup changes;
• address changes;
• due date changes;
• rush or super rush changes.

Approved changes may require additional fees and may change the estimated due date, pickup date, delivery date, shipping date, or production timeline.

Customer-requested modifications can change fulfillment schedules and may require additional fees. Such modifications do not automatically create eligibility for voluntary refunds or credits; legally required shipment-delay and other rights remain available.

12. Substitutions and Inventory

Product inventory, supplier inventory, print provider inventory, fulfillment center inventory, colors, sizes, brands, styles, and delivery options may change after checkout.

SameDayCustom may route or reroute work among approved Print Providers and, where reasonably necessary, use a comparable brand, garment, color, size, fit, material, print method, or delivery option. Material differences in characteristics that were essential to the accepted order may require consent or an appropriate remedy under applicable law.

When practical, SameDayCustom may request customer approval before making a materially different substitution. However, if the substitution is commercially reasonable and not materially different, SameDayCustom may proceed with the substitution to avoid delay.

If SameDayCustom requests approval for a substitution and the customer does not respond in time, the order may be delayed, rerouted, substituted, canceled, or handled in another commercially reasonable manner selected by SameDayCustom.

If the customer declines a reasonable substitution, the order may be delayed or canceled as appropriate. Where we cannot provide the agreed goods or obtain necessary approval, we will provide legally required cancellation or refund options; we generally do not assume consequential responsibility for customer event losses.

13. Sale Items, Discounted Items, and Coupon Orders

Discounted, promotional, coupon, and sale orders remain subject to the same mandatory legal remedies for defective, materially nonconforming, or unshipped goods as other orders.

Customized items purchased using sale pricing, coupons, promotional codes, store credit, or special offers are generally final sale for voluntary returns or change-of-mind requests. A promotion does not eliminate statutory refund, warranty, misrepresentation, or shipment-delay rights. Any discretionary credit is calculated from the amount actually paid, subject to applicable law.

14. Refund Processing and Third-Party Payment Providers

Refunds that we approve or that law requires will ordinarily be submitted to the original payment method, unless a legally permitted alternative is arranged or the original payment method is unavailable. Legally required refunds will not be replaced with store credit without valid agreement where one is necessary.

The time it takes for the recipient to see an authorized refund may depend on payment providers and banks. We will initiate any legally required refund within the deadline applicable to the transaction and payment method. Payment providers may take additional time to post cleared funds.

After a refund is properly submitted to the applicable processor, certain posting delays may be beyond our control. We remain responsible for accurately initiating and documenting refunds and resolving our own mistakes to the extent required by law.

Any terms, conditions, service-level agreements, processing timelines, settlement timelines, chargeback rules, dispute rules, or refund rules imposed by a third-party payment provider are controlled by that provider.

15. Chargebacks and Payment Disputes

If there is an order problem, we encourage you to contact SameDayCustom support so we may review it and seek resolution promptly. This request does not restrict any lawful right to contact a card issuer, bank, payment provider, regulator, or court or to pursue a timely payment dispute.

SameDayCustom reserves the right to dispute chargebacks, payment disputes, reversals, and claims through banks, card networks, payment processors, financing providers, and other third-party payment platforms. SameDayCustom may provide order records, artwork records, mockups, approval records, communication records, production records, delivery records, tracking records, photos, policy records, and other evidence to support its response.

Fraudulent or knowingly false payment disputes, abusive conduct, or unpaid obligations may result in proportionate lawful actions, such as:

• denial of future orders;
• account restriction;
• account termination;
• refusal of service;
• recovery of reasonably documented, legally recoverable charges and costs;
• any other remedy available to SameDayCustom.

Nothing in this section limits any non-waivable rights a customer may have under applicable law.

16. Final Decision and Exceptions

For voluntary remedies and policy exceptions, SameDayCustom assesses the available evidence and determines an appropriate outcome in good faith and consistent with this Policy. Legally mandated remedies, payment-dispute decisions, and other nonwaivable consumer protections are not subject solely to SameDayCustom’s discretion.

SameDayCustom may make exceptions to this Policy in special circumstances. Any exception is made in SameDayCustom’s sole discretion and does not create any obligation to provide the same or similar exception in any other case.

A refund, reprint, replacement, credit, discount, or courtesy accommodation in one case does not waive SameDayCustom’s right to enforce this Policy in any other case.

SameDayCustom’s failure to enforce any part of this Policy at any time does not waive its right to enforce that part or any other part of this Policy later.

16A. Nonwaivable Rights, Policy Priority, and Consumer Notices

This Policy does not waive rights that cannot lawfully be waived under the FTC Mail, Internet, or Telephone Order Merchandise Rule, consumer sales and warranty law, state refund-disclosure requirements, payment-card or consumer credit law, or other applicable statutes. To the extent a clause conflicts with such a requirement, the legal requirement governs and the rest of the Policy remains effective where permitted.

An agreement to cancel before Production, the five-day discretionary claim window, final-sale language, rush and shipping-fee provisions, and administrative deductions apply only to the extent permitted by law. They do not prevent cancellation and prompt full refund where shipment-delay rules require it. Payment processing and bank posting times do not extend legally required seller deadlines.

We provide the key final-sale and cancellation restrictions before checkout and recommend that customers retain their order confirmation and approved artwork. If an accepted order contains a specifically negotiated written promise that law requires us to honor, that promise controls over a conflicting general estimate in this Policy. This Policy supplements, and should be read with, our Terms & Conditions.

17. Contact Us

If you have questions about this Return, Refund & Cancellation Policy or need to submit a claim, please contact us as soon as possible.

Email: info@samedaycustom.com
Phone: +1 (412) 444-7550
Website Live Chat: Available through www.samedaycustom.com

To help us review your request faster, please include your order number, photos, a description of the issue, and any relevant delivery, pickup, shipping, or tracking information.